Refund policy

Returns & Refunds Policy

We want you to feel confident in what you choose.
If something isn’t right, you have 30 days from the date you receive your order to request a return.

Eligibility for Returns

To qualify for a return, items must be in the same condition as when you received them — unworn or unused, with original tags attached, and in their original packaging.
Please keep your receipt or proof of purchase handy.

Some apparel items are made to order through our trusted production partners. As each product is produced specifically for the customer who orders it, we recommend reviewing the sizing guide, fit notes, and product details carefully before purchasing.

Wristbands

Wristbands are considered a personal-wear item.

To be eligible for a return, wristbands must remain unopened and in their original packaging.

Once the packaging has been opened, wristbands cannot be returned unless the item is faulty, damaged, or otherwise covered by applicable consumer guarantees.

Wristband sizes are listed on each product page. We recommend measuring your wrist before ordering to help find the most suitable fit.

Sizing guidance is provided as a reference only and does not replace or override our return eligibility conditions.

Apparel

Our apparel is made to order specifically for each customer once an order is placed.

We accept returns of apparel items that are unworn, unused, in their original condition, and returned with original tags and packaging attached.

Please refer to the size guide and fit information provided on each product page before ordering.

Returns due to change of mind, incorrect size selection, or preference are the responsibility of the customer, including return postage costs.

Nothing in this policy affects your rights under Australian Consumer Law or applicable New Zealand consumer protections.

If an item arrives faulty, damaged, incorrect, or significantly different from its description, please contact us and we will work with you to provide an appropriate remedy, which may include a replacement, repair, refund, or other remedy required by law.

Sizing

We provide sizing guides and fit notes to help customers choose the best fit.

As fit preferences vary from person to person, customers are responsible for selecting their preferred size before ordering.

If you are unsure, please contact us before placing your order and we will do our best to assist.

How to Start a Return

To start a return, email us at support@thisisfor.com

If your return is approved, we’ll send clear instructions on how and where to send your item.
All returns should be sent to:

56 Bryan Hudson St
Macgregor, ACT 2615
Australia

Please arrange your own return postage when sending items back. Include your order number or receipt inside the package so we can identify it quickly.
Items sent back without first requesting a return can’t be accepted.

Damages & Issues

Please check your order as soon as it arrives.
If something is damaged, faulty, or incorrect, contact us right away. We’ll review the issue and make it right.

Exceptions / Non-Returnable Items

Some items can’t be returned:

  • Wristbands with opened packaging (unless faulty)

  • Custom or personalised items

  • Sale items are not eligible for change-of-mind returns unless required under applicable consumer protection laws.

  • Gift cards

If you’re unsure whether your item qualifies, please get in touch before sending it back.

Exchanges

We don’t offer direct exchanges.
If you’d like a different item, return the original (if eligible). Once your return is approved, you can place a new order separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing justification.
Items must be returned in the same condition they were received — unworn or unused, with tags and in original packaging — along with proof of purchase.

Refunds

Once we receive and inspect your return, we’ll let you know whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 14 business days.

Please note that your bank or credit card provider may need additional time to process and post the refund.
If it’s been more than 14 business days since your refund was approved and you haven’t received it, contact us at support@thisisfor.com